We've designed our process to be as straightforward as possible. Here's exactly what happens from your first call to having clean, filtered water flowing through your home.
We come to your home for a free water quality consultation — we'll talk through your water quality concerns, discuss what's typical for your suburb, and help you understand your options. The consultation takes around 30 minutes and costs nothing.
For a full scientific breakdown of your suburb's water quality, Water Corporation publishes detailed annual water quality reports — we'll point you directly to yours and help you read what matters. There's no obligation to proceed and no sales pressure.
Water Corporation publishes detailed annual water quality data for every Perth suburb. We'll guide you to your report and explain what the results mean in plain language.
We'd rather point you to authoritative data and earn your trust than make claims we can't back up. If you don't need a filter, we'll tell you.
Based on your consultation, we'll recommend the most suitable system and provide a written, itemised fixed-price quote. You'll see exactly what you're paying for — system, installation, and any fittings — with no hidden costs.
We take the time to explain your options clearly so you can make an informed decision. There's no time pressure and no lock-in — take as long as you need.
The price on your quote is the price you pay. No variation claims, no call-out fees, no surprises on the invoice.
We'll explain the difference between systems and give our honest recommendation — not just the most expensive option.
Once you're happy with the quote, we schedule a convenient installation day. Most residential systems are installed in a single visit — typically 2–4 hours. All work is carried out by fully licensed WA plumbers to Australian Standards.
We work neatly, protect your home, and clean up fully before we leave. You won't be left with an unsightly mess or exposed pipework.
We arrive in the agreed window, explain what we're doing, install cleanly, test everything, and walk you through the system before we leave.
All Proper Water installations comply with AS/NZS 3500 Plumbing Standards and WA licensing requirements — protecting your warranty and home insurance.
Before we leave, we walk you through exactly how your system works — how to check it's running correctly, what the indicator lights or gauges mean, and what to do if you have any concerns. We leave you fully confident with your new system.
We register your system warranty on your behalf and provide you with all documentation.
We log your system in our service schedule so we can contact you when the next filter change is due.
We stay in touch. When your filters are due for replacement, we contact you, schedule a time, and come out to service everything properly. You don't need to track filter schedules, order parts, or figure out anything yourself.
If you ever have a question or concern about your system between services, just call or email — we're here to help.
We track your schedule and reach out when it's time. No reminders to set, no filters to hunt down online.
Service visits are priced clearly upfront. You always know what you'll pay before we arrive.
We give you a specific arrival window and stick to it. Your time matters — we won't leave you waiting around all day.
Before we start work we'll briefly walk you through what we're doing and why, so you know exactly what's happening in your home.
We protect your surfaces, keep the work area tidy, and clean up fully before we leave. No mess, no damage, no shortcuts.
We test the system thoroughly before handover — checking water pressure, flow rate, and filtration performance.
We take you through how the system works, what to keep an eye on, and how to get in touch if you ever need us.
The price you were quoted is the price you pay. No last-minute additions or "while we were here" charges.
We back every installation with a straightforward set of commitments — because that's what doing the job properly means.
The price on your written quote is final. We never charge more than quoted without prior agreement — no exceptions.
All installation workmanship is warranted. If something isn't right with our work, we'll come back and fix it at no charge.
Because we're licensed plumbers, your system's manufacturer warranty remains fully valid — DIY or unlicensed installations typically void it.
We recommend what your water actually needs — not what earns us the highest margin. We'll point you to Water Corporation's data and let that guide the conversation.
Book your free water quality consultation. We'll come to you, walk through your options, and point you to your suburb's Water Corporation water quality report — no obligation.